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Processing Time
Order Confirmation
We process orders within 1–2 business days after payment is confirmed (Monday–Friday, excluding holidays).
Customization
For personalized or made-to-order items, please allow 3–5 additional business days for production.
Shipping Methods & Delivery Times
We offer the following shipping options:
| Service | Region | Estimated Delivery (Business Days) |
|---|---|---|
| Standard | Domestic (within India) | 3–7 days |
| Express | Domestic (within India) | 1–3 days |
| International | Global | 7–21 days |
Please note:
Transit times begin after order processing is complete.
Delivery estimates are subject to customs inspections and logistical delays.
Remote area deliveries might take longer.
Shipping Costs
- Domestic (India): ₹XX – ₹XX based on weight/cart value (or offer free shipping over a specified amount).
- International: Calculated at checkout, based on package dimensions, weight, and destination country.
Customs, Duties & Taxes
- International orders may be subject to import duties, customs taxes, or brokerage fees once your package reaches your destination country.
- These charges are not included in the product price or shipping costs and are the responsibility of the recipient.
- We recommend contacting your local customs office for details.
Order Tracking
- A tracking number will be provided via email/SMS as soon as your order ships.
- Use this number to monitor your shipment’s progress on the carrier’s website.
Shipping Restrictions
- We do not ship to:
- APO/FPO/DPO addresses
- P.O. boxes (some courier services may not deliver)
- If your location falls into restricted areas, please contact our support team for a special quote.
Lost, Damaged, or Stolen Packages
- If a shipment is lost, damaged, or marked as delivered but missing, please inform us within 7 days of the estimated delivery date.
- Provide photos of the packaging and/or damage if available.
- We’ll initiate an investigation and either reship the items or issue a refund.
Incorrect Address
- Please verify your shipping address before completing your order.
- If an incorrect address is provided:
- And the package is not yet shipped, we’ll update it at no cost.
- If already shipped, any rerouting or redelivery fees are the responsibility of the customer.
Need Help?
- Contact our Customer Support Team:
- Email: sales@hermithaawk.com
- Phone/WhatsApp: +91‑9851616181
- Live Chat: Available Mon–Fri, 10 AM–6 PM (IST)
